Refunds and cancelling

Last updated: 9 October 2026

The short version

• During the beta there is no plan fee, so there is no plan payment to refund. Prices are not set yet.
• If you later choose a paid plan, your first payment: 30-day money-back. Ask within 30 days and you get it back. No questions.
• A later monthly payment you forgot to cancel: tell us within 7 days of the charge. If you have not used Say It Where since, we refund it.
• Say It Where AI credit you bought: the unused part is refundable within 14 days of buying it.
• Cancelling: a paid plan renews each month at the same price until you cancel. Cancel any time and you are not charged again.

Your first payment: 30-day money-back

If Say It Where is not for you, ask for a refund within 30 days of your first payment on any plan and we refund that payment in full. You do not need to give a reason, though it helps us if you do.

Your legal right to cancel within 14 days

If you buy as a consumer in the UK, the law gives you the right to cancel within 14 days of buying, without giving a reason. To use it, tell us clearly that you want to cancel: email hello@sayitwhere.com, or cancel in Your account. Our 30-day money-back covers this right and goes further: we refund your first payment in full, even though the service started straight away.

Later monthly payments

Each later monthly payment pays for that month. If you meant to cancel and forgot, tell us within 7 days of the charge. If you have not used Say It Where since that payment, we refund it and cancel the plan. Otherwise, cancelling stops the next payment, and you keep what you paid for until the end of that month.

Say It Where AI credit

• Credit you chose to buy in Your account: the part you have not used is refundable within 14 days of buying it. Credit already used for work cannot be refunded.
• The £5 starter credit every new account gets is a gift to get you going. It has no cash value and cannot be refunded or exchanged.
• Deleting your account removes any credit left on it, for good. If you have bought credit you want refunded, ask us before you delete your account.

How to ask

• Paid by card on our website (a plan or credit): email hello@sayitwhere.com from the address on your account, saying what you want refunded.

Refunds go back to the way you paid, normally within a few working days of us agreeing them (and always within 14 days).

Renewing and cancelling

A paid plan, once you choose one, renews each month at the same price until you cancel. You can cancel any time in Your account.

After you cancel you are not charged again. You keep what you paid for until the end of that month.

What happens when a refund goes through

• Posting stops at once and the plan that was refunded ends.
• Posts already published stay on the networks they went out on: they are yours.
• Nothing is deleted straight away, in case it was a mistake. We delete what we hold for you after 90 days, or sooner if you ask, or at once if you delete your account.

Your legal rights

Nothing on this page reduces your rights under consumer law. If the service is not as described or not provided with reasonable care and skill, you have legal remedies whatever this page says.

Contact

Say It Where is a product of Cleardeskpro Software Ltd, registered in England and Wales, company no. 17193344. Postal address: PO Box 189, Huddersfield, HD8 1DY. Email: hello@sayitwhere.com.