Terms of service

Last updated: 9 October 2026

These terms are the agreement between you and us when you use Say It Where. We have kept them in plain English. Please read them; if anything is unclear, email hello@sayitwhere.com.

1. Who we are

Say It Where is a product of Cleardeskpro Software Ltd, a company registered in England and Wales, company no. 17193344. “We”, “us” and “our” mean Cleardeskpro Software Ltd. “You” means the person or business that holds the Say It Where account. Contact: hello@sayitwhere.com.

2. What the service does

Say It Where is online software for running a business's social media. It reads your website, builds a plan, writes posts and makes pictures and short videos, posts them to the accounts you connect on Facebook, Instagram and YouTube, and reports what happened. More networks later. Answering comments and messages is coming later. It runs on our servers, so it keeps working when your computer is off.

• Official connections. Facebook Pages and Instagram connect through Facebook Login, and YouTube through Google's own approval page. Meta is still reviewing Say It Where, so Facebook and Instagram access is limited for now.
• Official connections only. For your business, Say It Where uses only the networks' official connections. It does not log in to your social accounts itself.
• Needs your OK or Automatic. With Needs your OK, nothing is posted until you approve it. With Automatic, posts go out by themselves at the times in your plan.

3. Your account and the people on it

• You must be at least 18 and able to agree to these terms. If you use Say It Where for a business, you confirm you are allowed to act for it.
• Keep your sign-in details safe. You can add other people to your account; you are responsible for what they do in it, and for choosing what each person is allowed to do.
• Give us a working email address. We use it for sign-in codes and important messages about your account.

4. The beta, plans and cancelling

• During the beta there is no plan fee. Prices are not set yet.
• Free during the beta, with no plan fee. Each business can have up to 60 posts a month across all networks. Posts past that wait for the next month; they are not deleted.
• Before any plan fee starts, we will tell you the price and ask you. Nothing is charged unless you say yes. If you say no, your account stops.
• If you later choose a paid plan, it renews each month at the same price until you cancel. You can cancel any time in Your account. You are not charged again after cancelling, and you keep what you paid for until the end of that month.
• If we ever change the price of your plan, we will tell you at least 30 days before, and you can cancel before it applies.

5. Say It Where AI credit

• AI work (writing, checking, pictures, videos and voices) is never part of the plan price. It is paid from Say It Where AI credit held on your account, in pence, at the price shown in Your account → Credit, where every piece of work is listed.
• Every new account gets £5 of starter credit once, with no card needed. It has no cash value. After that, you can choose to add more credit in Your account. Nothing is charged unless you choose it.
• You set a monthly limit. When it is reached, or your credit runs out, nothing new is made until you add credit or raise the limit.
• Posting through an official connection costs nothing.
• Deleting your account removes any credit left on it, for good.

6. Refunds

You get a 30-day money-back on the first payment of any plan, and your legal right to cancel within 14 days is covered by it. Later payments, credit refunds and how to ask are explained in our refund policy, which is part of these terms.

7. Your content and your accounts

• You own your posts, and everything Say It Where makes for you, as far as the law allows. You give us permission to use your website, pictures and other material only to provide the service to you.
• You are responsible for what you approve and for what is posted from your accounts. Say It Where AI can make mistakes. It is told to leave out numbers and names it cannot find on your site, and a separate check looks for them before anything goes out, but check anything important yourself.
• Automatic posting is your choice. If you switch on Automatic posting, you accept that posts go out without you seeing them first.
• Your network accounts are yours, under your own agreement with each network. Some networks do not like automation: they may limit or suspend an account that uses it, and they do not have to say why. Use your business's account, not a personal one you could not afford to lose.

8. Acceptable use

You must not use Say It Where to:

• send spam, or post the same thing over and over to game a network;
• make misleading claims, including claims about prices, results, health or money that you cannot back up;
• post anything unlawful, hateful, harassing, or that infringes someone else's rights;
• break the rules of any network you post to;
• pretend to be someone else, or run accounts you are not allowed to run;
• try to break, overload or copy the service, or get round its limits.

If you do, we may pause or close your account. Where we can, we will tell you first and give you a chance to put it right.

9. Availability and changes

• We work to keep Say It Where running day and night, but we cannot promise it will never be interrupted, for example for maintenance or when a supplier fails.
• The networks are outside our control. They can change their pages or rules, refuse or withdraw an official connection, or limit what can be posted. When that happens a feature may stop working or work differently, and we will tell you.
• We cannot guarantee reach or results. We make no promise of followers, reach, leads, sales or income.
• We improve the service over time. If we make a change that takes away something important you pay for, we will tell you, and you can cancel.

10. Our responsibility to you

• We provide the service with reasonable care and skill, as described on our site.
• If you are a consumer, your statutory rights are not affected by anything in these terms.
• We are not responsible for losses we could not reasonably have foreseen, for what a network does to your account, or for posts and answers you approved or set to go out automatically.
• If you use Say It Where for a business, we are not liable for loss of profit, business or opportunity, and our total liability to you in any 12 months is limited to what you paid us in those 12 months.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit.

11. Ending the service

• You can stop at any time: cancel your plan, and delete your account in Your account → Delete my account. Deleting removes your businesses, plans, posts, results and remaining credit for good. Anything already posted stays on the networks.
• We may close your account if you seriously or repeatedly break these terms, or if we stop providing Say It Where. Unless the reason is a serious breach, we will give you at least 30 days' notice and refund any payment for time you will not get.

12. YouTube, Facebook and Instagram

When you connect a network to Say It Where, you also agree to that network's own terms, and Say It Where posts only to the accounts you connect. Say It Where uses YouTube API Services: by connecting YouTube you agree to be bound by the YouTube Terms of Service, and Google's handling of your data is covered by the Google Privacy Policy. How we use each network's data, and how to delete it, is in our privacy notice.

13. Changes to these terms

We may update these terms, for example when the service or the law changes. If a change matters to you, we will email you at least 30 days before it applies. If you do not agree, you can cancel before then. The date at the top shows when these terms last changed.

14. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute. If you are a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts. Please talk to us first: most problems are sorted quickly by email.

15. Contact

Cleardeskpro Software Ltd, PO Box 189, Huddersfield, HD8 1DY. Email: hello@sayitwhere.com. For anything about your personal data: privacy@sayitwhere.com.

X, LinkedIn, YouTube, Google, Facebook, Instagram, Meta and TikTok are trademarks of their owners. Say It Where is independent and is not affiliated with or endorsed by them.